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Your Account, Your Wallet, Our Terms

When you open an account with us, you're agreeing to how we handle deposits via JazzCash, Easypaisa and Raast, how we keep your data safe, and how withdrawals…

Account SecurityPayment SafetyWithdrawal ClarityDispute ResolutionData Protection
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8b game Your Account, Your Wallet, Our Terms
REACH US DIRECTLY

How to Get Help With Our Terms

Have questions about your account rules, payment holds, or what happens after you close your wallet? We've got support channels running around the clock. Contact us via live chat on the app, email for detailed account questions, or check the FAQ below for quick answers about withdrawals, identity verification and closure requests.

Team online

Live Chat

Fastest route for account questions. Open the chat bubble in your mobile app or browser. We respond within minutes to queries about payment holds, account closure or term clarifications.

Email Support

For written records on disputes, withdrawal delays or identity verification issues. Send details of your issue and account email; we'll reply within one business day.

In-App Help

Browse account settings, dispute resolution steps and term highlights directly in your wallet. Search by keyword — payment rules, closure, data retention — and jump to the relevant section.

HOW WE PROTECT YOU

Data, Security and Your Account Rights

We take the security of your JazzCash, Easypaisa and Raast deposits seriously. Your login credentials are encrypted end-to-end; we never store unencrypted payment details on our servers.

Encrypted Payments

All JazzCash, Easypaisa and Raast transfers use industry-standard SSL encryption. Your wallet balance and transaction history are protected by multi-layer security checks before any withdrawal is approved.

Identity Verification

We verify your identity before your first withdrawal to prevent fraud and comply with local law. This may include confirming your name, address and payment source — a one-time process that typically clears in minutes.

Data Retention

Account data is kept only for the period needed to process payouts and resolve disputes. Once your account is closed and all transactions settled, personal data is deleted within 30 days unless law requires retention.

Account Access Control

You control who accesses your account. Set a strong password, enable mobile verification when available, and notify us immediately if you suspect unauthorised access or account compromise.

Dispute Rights

If you disagree with a transaction or account closure decision, you have the right to lodge a formal dispute. We review all disputes within five business days and respond with next steps.

Data Request

Request a copy of all personal data we hold about you, or ask us to correct inaccurate information. Email support with your account details and the specific data you want to review or update.

Terms & Conditions Questions Answered

Real questions from real players. Below are the clauses and rules people ask about most — payment holds, account closure, withdrawal delays and what happens if you're unsure of the terms.

You agree to follow our house rules — play only from eligible regions where local law permits, keep your account secure, use real identity details, and not exploit any game or payment feature. You also agree we can suspend your account if these terms are breached, and that disputes are resolved according to our process, not automatically reversed.

Withdrawals via JazzCash, Easypaisa or Raast usually clear within minutes, but may be held for identity verification, fraud checks or payment confirmation on first withdrawal. If a hold exceeds 24 hours, contact live chat with your withdrawal reference number and we'll investigate immediately.

Yes. You can request account closure anytime through settings or by contacting support. Any remaining balance is withdrawn to your registered payment method within three to five business days. Once closed, you'll need to re-register if you return — old account data is securely deleted after 30 days.

We verify your identity before approving withdrawals. If your JazzCash, Easypaisa or Raast details don't match your account, the withdrawal is rejected and you're asked to update them. Repeated mismatches may trigger a security review, which is why accurate details matter from registration.

Personal data is retained only as long as needed to process final withdrawals and resolve any open disputes — typically 30 days. After that, it's securely deleted unless Pakistan law requires longer retention for tax or compliance purposes. You can request deletion anytime.

Email support with your account details and the transaction date or decision you dispute. We review all disputes within five business days and respond with findings. If you're not satisfied, you can escalate — contact support again and we'll involve our review team for final assessment.

Availability depends on local law and your region within Pakistan. When you register, you confirm you're accessing the platform from an eligible location where it's legally permitted. If your location changes or becomes restricted, contact us to update your account status.

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