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How we protect your account and payment data

Your privacy shapes how 8b game operates. We collect only what your account needs — wallet details, JazzCash or Easypaisa transaction records, login credentials — and keep that…

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What we collect and why

8b game Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

8b game collects personal information to run your account, process deposits via JazzCash, Easypaisa and Raast, verify withdrawals, and communicate with you about account activity. We also track how you browse the lobby — which games you open, tables you join, pages you visit — to

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improve the platform. Device information like your browser type, IP address and mobile operating system helps us keep your sessions secure and detect unusual access. When you contact support, we store your message and our response. We do not sell your data to third parties, and
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we do not share it with marketing firms or data brokers. Access to your information is limited to 8b game staff who need it to serve your account, process payments, or investigate security issues. Availability depends on local law and is available where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH US DIRECTLY

Contact us about your privacy rights

Team online

Account Support

Email our support team for questions about what data we hold, requests to download your information, or to update your personal details. We reply within 48 hours on business days.

Wallet Verification

If you need help verifying a JazzCash, Easypaisa or Raast payment linked to your account, contact support directly. We'll walk you through the process and keep your payment details private.

Data Access Requests

You can request a complete copy of your account data, lobby activity and payment records anytime. Our support team will compile this within 7 days and deliver it to your registered email.

HOW WE OPERATE

Data handling and account security practices

Encryption in transit and at rest

JazzCash, Easypaisa and Raast payments are encrypted using SSL technology. Your password is hashed, not stored in plain text. Login sessions time out after 30 minutes of inactivity to prevent unauthorised access on shared devices.

Cookie and tracking policy

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. Analytics cookies track which games you explore and which tables you join, so we can improve navigation. You can disable non-essential cookies in your browser settings without losing account access.

Data retention and deletion

We keep your account data as long as your account is active. If you close your account, we retain transaction records for 7 years for withdrawal audits and dispute resolution, then delete all other personal details. You can request early deletion of non-essential data anytime.

Third-party payment processors

JazzCash, Easypaisa and Raast handle payment processing. We share only what's needed — your phone number, transaction amount, and account ID — to complete your deposit or withdrawal. Those platforms have their own privacy policies which govern their data use.

Withdrawal verification documents

When you request a withdrawal, we may ask for ID or a payment method confirmation to prevent fraud. These documents are stored separately from your profile, encrypted, and deleted 90 days after verification is complete.

How to update your information

Log into your account and visit Settings to update your email, phone number, or withdrawal wallet details. For changes to your legal name or linked JazzCash, Easypaisa or Raast account, contact support with your account ID and a recent transaction screenshot.

Privacy and data access FAQs

Yes. Contact our support team and ask for a data export. We'll prepare your complete account history — profile details, game activity, payment records, support messages — and send it to your registered email within 7 days. You'll receive it as a secure file.

We store your linked payment method (phone number and account type) for your wallet. Transaction history stays on your account as long as it's active. If you remove a payment method, that record deletes immediately. After account closure, we keep transaction logs for 7 years for audit purposes only.

Your profile, email, password and game history are deleted within 30 days. Payment records stay encrypted for 7 years to handle disputes and withdrawals. If you want earlier deletion of sensitive data, email support with your request and account ID.

We do not sell your data. We share payment details with JazzCash, Easypaisa and Raast only to process your transactions. We may share data with law enforcement if required by court order. No marketing firms or data brokers get access to your information.

We verify your identity before every large withdrawal using your linked JazzCash, Easypaisa or Raast account. You may need to confirm a one-time code sent to your registered phone number. This prevents fraud and keeps your wallet safe from unauthorised transfers.

You can disable non-essential cookies in your browser settings. Session cookies — the ones that keep you logged in — cannot be turned off, but you can delete them by logging out. We recommend logging out on shared devices to protect your account privacy.

Log out immediately and contact support with your account ID and the date you noticed the activity. We'll review your login history and payment records. If fraud is confirmed, we'll reset your password, secure your wallet and investigate the breach.

How we protect your account and payment data

Contact us about your privacy rights

Account Support

Wallet Verification

Data Access Requests

Data handling and account security practices

Encryption in transit and at rest

Cookie and tracking policy

Data retention and deletion

Third-party payment processors

Withdrawal verification documents

How to update your information

Privacy and data access FAQs

01 Can I download all my account data?

02 How long do you keep my JazzCash or Easypaisa payment details?

03 What happens to my data if I close my account?

04 Do you share my data with other companies?

05 How do I know my withdrawal is secure?

06 Can I opt out of cookies and tracking?

07 What if I find suspicious activity on my account?

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